I want to cancel my flight

If your plans change at the last minute, we'll try to give you all the flexibility you need. If you're not able to fly and want to cancel your booking, we'll explain what options you have based on your booking.

You can cancel your booking up to 48 hours before the flight and recover the amount paid in the form of Flight Credit in the following cases:

  • If you're travelling with the Fly Grande bundle.*
  • If you've purchased the Flex Pack service when booking the flight (through our website or app).
  • If you're unable to fly for a justified reason (illness, preventive isolation, pregnancy, death, court summons or polling station duty). You can request it by calling our Customer Services Centre.
  • If you've taken out Trip cancellation protection. Find out how to do it here.

How is the amount refunded?

Once you've cancelled, you'll get your money back in the form of Flight Credit to use yourself or for someone else the next time you book. You can check its validity by following the instructions or in the emails that we send periodically with your credit balance.

Remember: the details you need to use your Flight Credit are the email address that you used when you booked and the code of your cancelled booking (e.g. VYABCD).

 

Remember...

  • The cancellation option will only be available if your booking includes free cancellation. If you have received a notification about a change to your booking, we'll help you find answers to all your questions.
  • You can't cancel a booking for individual passengers. A cancellation affects all the passengers in the booking.

 

*If you made your booking with our Basic, Optima, Family or TimeFlex fares, please check the policy that applies to you.
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