Passengers with Reduced Mobility

If you need assistance at the airport, here is all the information you need to request it. 

 

Who can request assistance at the airport?

  • Passengers travelling in a wheelchair
  • Passengers with limbs in plaster casts
  • Passengers with mobility problems, impaired sight and/or hearing
  • Passengers with intellectual disability
  • Passengers who are not self-sufficient (e.g. people with Alzheimer's), and must always travel with a companion

People with cognitive or intellectual disabilities, or diseases such as dementia or Alzheimer's, may travel alone only if they are able to understand and follow safety instructions on board. It is important to think about all aspects of the trip, including arriving at the airport, which can be a bit confusing and stressful. In these cases it is mandatory to always travel with a companion.

Please bear in mind that the airport assistance service is only available for minors if they are accompanied.

 

How to request assistance

You can tell us during the booking process and we'll request the necessary assistance for you at the airports. You just need to state your type of need and whether you are bringing an assistance dog.

If you didn't inform us of your needs during the purchase process, you can do so on our website. You can also request the service through the airport website. For Spanish airports, you can do it on the Aena website.

Bear in mind...

In order to guarantee the quality of the service provided, we recommend to request assistance at least 48 hours before the departure of the flight, since the number of people requiring special assistance who can travel on a flight is limited. If you don't give advance notice, you may not be provided with the assistance you need and your travel plans may be affected.

 

On the day of your flight

Once you've requested assistance, you should go to the meeting point at the airport at least 2.5 hours before scheduled departure. Departure and arrival services are very different depending on the destination of your flight and are provided by the airport, not by Vueling, so it is very important that you check the airport websites to see the services they offer and make sure they have suitable facilities for your needs.

You can also go directly to the Vueling check-in desks and we'll let the assistance service know you're here.

 

Hand luggage and wheelchair check-in

Passengers who book the airport assistance service, whichever fare they choose, are allowed to carry one piece of luggage on board (max. 10 kg and 55x40x20 cm), at no extra cost, as well as one underseat cabin bag (max. 40x20x30 cm). We also offer you the possibility of checking in this luggage for free if you prefer.

As well as hand luggage, other items may be carried on board such as crutches, walking stick, umbrella, walking frame and apnoea machines. You can also carry medicine or a diabetes kit in your underseat cabin bag or cabin bag (medical certificate required).

If you are travelling with a wheelchair or mobility device, you may check it in for free. You must go to the check-in desk to check in your wheelchair or mobility device and receive the requested assistance. If you prefer to get to the boarding gate in your own wheelchair, they will put it in the hold when you get there, at no extra cost.

When you reach your destination, the airport assistance staff will take you to the baggage reclaim hall to pick up your wheelchair. If, for specific reasons, you need it when you land, let us know so we can process this.

Check our Conditions of Carriage for more information on restrictions on carrying battery-powered wheelchairs.

 

Self-sufficiency requirements

All passengers must be self-sufficient in the following cases:

  • Understanding safety instructions
  • Fastening and unfastening their seat belts
  • Finding the life jacket and putting it on
  • Leaving their seats and going to an emergency exit
  • Putting on their oxygen masks
  • Using the toilet independently

If they are not able to do these things, for their own safety and that of other passengers, they must travel with a non-disabled adult companion over 16 years of age who can provide them with the necessary assistance. Otherwise, they will be denied boarding.

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