If your flight has been delayed for over 2 hours, you have the following rights.
Our ground staff will offer you the following free of charge:
* Tickets for meals and beverages according to the length of the delay.
* 2 telephone calls, e-mails or fax messages.
* If you have to wait overnight: accommodation, meals and transport to your accommodation and back to the airport.
If it is delayed by over 5 hours, you are also entitled to the following:
* Refund of the full cost of the unused journey or journeys within 7 days of receiving your claim, through the same method you used to pay for your booking.
* Refund of the full cost of the journey or journeys already taken if the trip no longer serves its original purpose, through the same method you used to pay for your booking.
* A return flight to your first point of departure if you have already taken the first flight and you miss your connecting flight.
Ask for it through our Customer Services Centre.
If you have missed a connecting flight due to a delay or cancellation, please note:
| Both flights operated by Vueling | If the first flight is delayed or cancelled and you miss the second flight, we will relocate you on the next available flight. You are also entitled to free assistance at the airport (meal tickets, telephone calls and accommodation, daily allowance and transport if an overnight stay is necessary). |
Compensation
The delay that entitles you to compensation is calculated according to the time of arrival at your destination. If you get to your destination 3 or more hours later than the scheduled time, you are also entitled to request financial compensation, except if the delay is caused by extraordinary circumstances like the weather. The compensation amount will vary according to how far your destination is:
| Flight length | Compensation |
| Up to 1500 km | 250 EUR |
| Between 1501 and 3500 km | 400 EUR |
| More than 3500 km | 600 EUR |
Request compensation easily through our website.