Remember, you can also do the following things directly on our chats:
• Check the status of a claim or an ongoing case.
• Manage incidents or check information related to damaged or lost luggage.
• Request compensation for overbooking, delay or cancellation.
• Request a refund for a justified reason.
• File a complaint.
And you can find much more information in our Customer Service Center.
- If you wish, you can also consult below the rights of passengers in cases of denied boarding, flight cancellation or delay, which are regulated by European Regulation (EC) 261/2004.