Assistance Animal / Guide Dog

If you need to fly with an assistance dog, you must state so during the purchase process by selecting the Passenger with Special Needs option in the Passenger Details section.

Assistance dogs are those that have been individually trained to help people with a special need. To fly with one of these dogs you need an official, physical certificate qualifying it as an assistance dog or guide dog.

Bear in mind that a doctor’s note is not enough to certify that you need to travel with an assistance animal. If the dog does not have the aforementioned official certificate, it will not be admitted on board.

Flights to the UK must comply with the requirements established by the Department for Environment, Food and Rural Affairs (DEFRA).

For more information, please refer to our Animal Transport page.

Was this article helpful?

Articles in this section